Apply for this job now

Resident Services Manager

Location
Cambridge, Massachusetts
Job Type
Permanent
Posted
13 Oct 2020

Overview

At Brookfield Properties, the foundation of our success is firmly rooted in our people. Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire visionary, entrepreneurial talent who help us innovate and enhance our business. We build collaborative teams who value integrity, creativity and diversity.

Our teams operate an iconic portfolio of irreplaceable properties within the world's most dynamic markets. As one of the largest real estate services companies, we provide management and development expertise exclusively for properties owned by Brookfield Asset Management. We take pride in the fact that our multifamily communities are places our residents are proud to call home. Our customer-focused associates set us apart from our competition - managing every aspect of our communities to ensure the highest level of service, value and convenience for residents.

We are searching for a talented Resident Services Manager to be based out of University Park in Cambridge, MA.

We thought you might want to check out where you could be working next. Click here to take a peek at the property! Trust us… you are going to like what you see.

Overview:

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.



Responsibilities

  • First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates
  • Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately. Assists with move in and move out inspections for residents.
  • Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands.
  • Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.
  • Manages the monthly social events and ensuring that all are managed under the social budget. Is the social media ambassador for the property and ensures social posts are managed and posted according to policy. Manages the resident experience, Active building and turner responses regularly. Responds to all inquiries within the timeline allotted per policy guidelines.
  • Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid, and contracts are signed.
  • Manages all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio.
  • Assists with overseeing front desk and leasing employees and scheduling, training and maintains quality of customer service as well as the experience they create.


Job Requirements:

Qualifications

  • This position requires a High School Diploma/GED.
  • High School & Vocational Training are preferred.
  • 1-2 years of required experience in Customer Service & Resident Retention.
  • Required skills for this position include: customer service, personal accountability, reasoning, negotiations, Microsoft Office, respect for policy, and communication.
  • This position requires up to 10% travel.

Great Incentives!

Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

  • Full benefits package
  • Generous paid time off
  • 401(k) with company match
  • Growth and advancement opportunities
  • Lucrative referral bonus program
  • Incredible associate rental discount if you choose to live on-site! Who wouldn't want to live at one of our beautiful properties (especially at a discounted rate)?!

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information

Drug free workplace

#VIZI#

PI

Apply for this job now

Details

  • Job Reference: 181963484-2
  • Date Posted: 13 October 2020
  • Recruiter: Brookfield Properties
  • Location: Cambridge, Massachusetts
  • Salary: On Application
  • Sector: Real Estate & Property
  • Job Type: Permanent