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Part Time Call Center Representative
- Riverside, Rhode Island
- Job Type
- 13 Sep 2020
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The CSI Companies is seeking multiple Part Time - Call Center Representatives for a well-established Financial Services company in the Riverside RI area.
Hourly Compensation: $15/hr
Contract Length: 3 Month Contract to Hire
Documentation & system review of loans to ensure accordance with HMDA regulations
1. Receives customer calls including answering phone, greeting customers, and displaying an upbeat and helpful demeanor in order to create a positive first impression.
2. Verifies customer identity including asking customers to provide personal information and comparing that information to data stored in the computer system in order to ensure confidentiality and legal compliance.
3. Listens to customers including letting the customers fully explain issues, asking questions for clarification, maintaining composure with upset customers, and conveying a sense of empathy in order to fully understand the customer's issue.
4. Adapts communication to customers by altering rate of speech, inflection, tone, and content in order to facilitate customer understanding, retention, and comfort.
5. Explains policies and products to customers including answering questions, helping customers understand product features, helping customers with online banking processes, and general bank services in order to educate and support customers.
6. Documents customer interactions including typing in details of customer calls, updating customer profiles, documenting customer satisfaction, making calendar reminders to follow up on issues, and inputting notes for other specialists to use in future dealings with customers in order to maintain compliance and facilitate better customer relations.
Positive, dynamic work environment and company culture
State of the art facilities
Community outreach opportunities
Skills and Competencies:
Organization skills and planning skills
Ability to identify and resolve problems and issues quickly, creatively and decisively.
Proficient in using basic computer software and the internet
- Job Reference: 173890871-2
- Date Posted: 13 September 2020
- Recruiter: The CSI Companies
- Location: Riverside, Rhode Island
- Salary: On Application
- Sector: Call Centre / Customer Service
- Job Type: Permanent