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Operational Support Specialist

Location
East Syracuse, New York
Job Type
Permanent
Posted
13 Sep 2020
Overview

Operational Support Specialist

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!

Who are we?

JC Ehrlich is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.

Responsibilities

What do our Operational Support Specialists do?

The Operational Support Specialist will work closely with the district leadership team to increase the productivity as well as the quality of service and profitability of the district. The OS Specialist will also perform responsibilities of a Service Specialist maintaining regularly scheduled route responsibilities, additional work requests, and assisting with open routes.

  • Building and maintaining good customer relations
  • Maintaining high service standards at all accounts
  • Participation in group meetings and account reviews
  • Completion of independent and group on-going training
  • Serve as a coach and mentor for Service Specialists
  • Ability and willingness to work flexible hours
  • Being an interactive member in team work environment
  • May require participating in a rotating on-call schedule for off-hours and weekends

What do we offer?

  • World class training of the latest industry best practices
  • Great benefits - Medical, Dental, and Vision, Employer-matched 401(k)
  • Paid vacation, holidays, and PTO days
  • Short and long-term disability
  • Life Insurance

What do you need?

  • Advanced LOB/PNOL knowledge
  • Excellent problem solving skills
  • Self discipline to work efficiently without direct supervision
  • Strong verbal and written communication skills
  • Handle high dependency customer service issues
  • Must have proficient district level knowledge
  • Courteously and effectively interact with a diverse group of coworkers and customers
  • The ability to identify and solve problems without direct guidance and provide follow through with action steps until resolution is reached
  • Must pass pre-employment background screen

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

Additional Information

Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.

Link to Federal employment poster:

  • English Version - Revised November 2009
  • Spanish Version - Revised November 2009

Pay Transparency Nondiscrimination Provision

  • English (Formatted)
  • English (Unformatted)
  • Spanish
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Details

  • Job Reference: 173889279-2
  • Date Posted: 13 September 2020
  • Recruiter: Rentokil North America
  • Location: East Syracuse, New York
  • Salary: On Application
  • Job Type: Permanent