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Mortgage Representative- Inside Sales

New York
Job Type
13 Sep 2020


Responsible for originating residential mortgage loans and adhering to the requirements of federal registration under the SAFE Act

Primary Responsibilities:

  • Receive referrals from realtors, builders, branches and/or developers who have pre-established relationships with M&T. Follow up on potential customers via telephone, fax, and email.
  • Sell inbound customers to use M&T Mortgage for mortgage financing. Answering initial questions and providing explanation of M&T products. Pre-qualifying customers.
  • Originates mortgages and coordinates settlements.
  • Begins mortgage application process in person or over the phone and sends packages to customer for completion. Enters completed applications into the system.
  • Obtains and analyzes pertinent financial and credit data necessary for determining if loan is an acceptable risk.
  • Collects closing conditions, orders appraisals, coordinates draw schedules, and schedules closings.
  • Negotiates terms and conditions of loan with mortgagor.
  • Provides timely and complete feedback to sources regarding the disposition of their leads.
  • Keeps informed of changing rules and regulations.

Scope of Responsibilities:

Works under general supervision.

External contacts may include customers, builders, manufacturers, and realtors.

Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Education and Experience Required:

Bachelor's degree and a minimum of 3 years mortgage origination and/or customer service experience,

OR in lieu of a degree,

A combined minimum of 7 years higher education and/or work experience including a minimum of 3 years mortgage originator and/or customer service experience.

Education and Experience Preferred:

General PC knowledge and departmental software

Organizational skills

Sales ability

Mathematical skills

Ability to interact with all levels in a professional manner

Customer Service Skills

Knowledge of products and government regulations


Cheektowaga, New York, United States of America
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  • Job Reference: 173896445-2
  • Date Posted: 13 September 2020
  • Recruiter: M&T Bank
  • Location: New York
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Permanent