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Front Desk/Data Entry Desk

Job Type
13 Sep 2020


Proficient in applying and troubleshooting Microsoft Office Suite applications to include MS Windows, MS Word, MS excel, MS PowerPoint

Basic communication skills appropriate in the professional environment of the A&FRC

A minimum of one-year experience working in an Air Force A&FRC or a similar helping service agency environment

Basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, and poses the ability to communicate and work effectively with a diverse population.

Job Requirements:

Receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the Airman and Family Readiness Center (A&FRC)

Schedule clients for A&FRC classes and provide complete and clear information that addresses most routine or procedural issues

Perform various clerical and administrative duties, including entering all required information and data and maintain currency within the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system

Input all Transition Assistance Program (TAP) data and resources in the AFFIRST web application to include but not limited to scheduling clients for classes and workshops to include sending reminder emails one week prior to class start date or time line suggested by program manager

Maintain the appearance of the Front Desk/Discovery Resource Center (DRC) align chairs, keyboards, materials, publications, and resources on a daily basis and report inoperable equipment to A&FRC management

Assist DRC clients with problems related to computer resources and serve as initial point of contact for all DRC software, hardware and user problems

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  • Job Reference: 173894453-2
  • Date Posted: 13 September 2020
  • Recruiter: The Bontempo Group
  • Location: Massachusetts
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent