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Director of Volunteer Engagement

Boston, Massachusetts
Job Type
13 Oct 2020
ORGANIZATION OVERVIEWThe Phoenix is a 501(c)(3) nonprofit organization whose mission is to foster a supportive, physically active community for individuals who are recovering from a substance use disorder and for those who choose to live sober. By participating in our physical, social, and educational programs, participants build confidence, self-respect, and community. Activities offered include group fitness, climbing, hiking, boxing, running, yoga, road & mountain biking, and strength training. Through traditional fundraising strategies and revenue-generating ventures, The Phoenix is able to provide free programs for anyone with 48 hours of sobriety. The Phoenix currently operates in 45 communities across 24 states.POSITION SUMMARYThe Director of Volunteer Engagement oversee all aspects of The Phoenix's volunteer initiative, including developing and executing a national strategy to recruit, train, develop, and retain a pool of highly-skilled and dedicated volunteers.A strong connection to The Phoenix mission and commitment to leading by example are critical to this position; preference will be given to those with personal experience in recovery from alcohol or a substance use disorder.The Phoenix is a dynamic, creative and fast-paced environment requiring employees to be flexible and adaptable to ever-changing situations. Staff are expected to represent Phoenix in all interactions with members, coworkers, contractors, community partners and the broader community.Excellent social skills and the ability to navigate complex relationships with partner organizations, donors, participants, and the general public are essential.ESSENTIAL DUTIES & RESPONSIBILITIESIn partnership with National Leadership and local volunteer coordinators, develop a comprehensive strategy to scale our national volunteer initiative and expand our volunteer pool and pipeline:Review and assess current volunteer-led programs and identify areas of growth potentialDevelop continuous process improvementsParticipate in the development and management of the budget for volunteer-lead programmingWork cross-functionally to deliver robust internal systems to ensure that volunteer strategies are replicableLead team in execution of volunteer activation strategy with focus on:Volunteer recruitmentVolunteer training and safety protocolsVolunteer activation and deploymentVolunteer engagement, with a focus on retention/IncentivesQUALIFICATIONS5+ years of volunteer or community managementBachelor's degree or higherProven track record of expanding organizational capacity through the utilization of volunteersExperience developing and managing volunteer programs within budget constraintsExcellent interpersonal skills and ability to relate to people from all diverse backgroundsStrong organizational and communication skills, professionalism, and the ability to quickly adapt to changeAble to function well in a fast-paced, multi-faceted environment taking concepts and ideas from discussion through executionProficiency in various office technology including Microsoft 365, etc.Alignment with Phoenix's guiding principles (healing culture, personal growth, professional growth, introspection & humility, being of service)Knowledge and consistent demonstration of excellent customer service skillsProven understanding of the unique nature of the trusted volunteer relationshipDemonstrates excellent verbal and written skills and the ability to effectively communicate with various audiencesLived experience as a peer in recovery preferredExperience facilitating, instructing, or participating in Phoenix events preferred
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  • Job Reference: 181962664-2
  • Date Posted: 13 October 2020
  • Recruiter: The Phoenix
  • Location: Boston, Massachusetts
  • Salary: On Application
  • Sector: Community & Sport
  • Job Type: Permanent