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Benefits Advisor- Seasonal -

Buffalo, New York
Job Type
13 Sep 2020
Work From Home after training! The Role as a Benefit Customer Service Representative you will have the rewarding opportunity to help our client members through the enrollment process and when making updates to their health care and/or pension plans. You will spend your day either on the phone, or providing assistance through webchat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication. During our busy season you will be expected to work a 40 hour week and overtime when requested. During our off season, your hours will fluctuate between 32 to 40 hours depending on client need. This is a seasonal role, however high performers will be asked to remain with us to assist on other clients, and offer the top performers a full-time opportunity with the company. Do you have: •Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills •Ability to work in a structured environment •Adhering and following protocols •High level attention to detail, multi-tasking, and ability to organize work •Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging •Ability to work autonomously in a self-paced, self-motivated team environment •Ability to understand and follow oral and written instruction •Ability to type 30 words a minute •Must have excellent attendance and be punctual to work. Experience working in a customer service environment. •The following are a plus: Associate or Bachelor's degree nice to have. Working knowledge of health and welfare and/or defined benefit pension plans. Experience working in a call center environment If you want to apply, please submit your updated resume as an attachment and complete our virtual interview by visiting . Hiring manager will review these submissions so make sure to dress professional. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
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  • Job Reference: 173893392-2
  • Date Posted: 13 September 2020
  • Recruiter: AppleOne
  • Location: Buffalo, New York
  • Salary: On Application
  • Job Type: Permanent