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Banking Services Operations Associate III - TM Fulfillment

New York
Job Type
13 Sep 2020

Schedule: 8:30 AM - 5:00 PM

This is not a remote position.


Completes activities to service implementation, support and risk controls for Treasury Management Services (TMS) product set-ups including working closely with the team, business, operations, and technology partners as required.

Primary Responsibilities:

  • Receive and complete TMS service set-up requests that are sent through the system by Commercial Implementation.
  • Complete incoming work order requests received for several TMS products to ensure Bank customers can successfully access requested services.
  • Complete daily and monthly review of system generated exception, validation, and billing reports to ensure proper service set-up and revenue generation.
  • Prepare, package and verify token devices used by Commercial customers to successfully access Bank systems.
  • Conduct quality control and audit report review of various setups.
  • Cross-train their department associates on various procedures as needed.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Scope of Responsibilities:

Product set-ups completed by the position cover Treasury Management Services products such as Commercial statements, Remote Check Deposit and Commercial Single Sign-On.

Education and Experience Required:

Associates degree,

OR in lieu of a degree,

A combined minimum of 2 years' higher education and/or general work experience

Education and Experience Preferred:

Good personal computer skills

Flexible and reliable

Good customer service skills (internal customer support)

Ability to work in a team environment


Amherst, New York, United States of America
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  • Job Reference: 173895337-2
  • Date Posted: 13 September 2020
  • Recruiter: M&T Bank
  • Location: New York
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Permanent