Schedule: 8:30 AM - 5:00 PM
This is not a remote position. Overview:
Completes activities to service implementation, support and risk controls for Treasury Management Services (TMS) product set-ups including working closely with the team, business, operations, and technology partners as required. Primary Responsibilities:
Scope of Responsibilities:
- Receive and complete TMS service set-up requests that are sent through the system by Commercial Implementation.
- Complete incoming work order requests received for several TMS products to ensure Bank customers can successfully access requested services.
- Complete daily and monthly review of system generated exception, validation, and billing reports to ensure proper service set-up and revenue generation.
- Prepare, package and verify token devices used by Commercial customers to successfully access Bank systems.
- Conduct quality control and audit report review of various setups.
- Cross-train their department associates on various procedures as needed.
- Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Product set-ups completed by the position cover Treasury Management Services products such as Commercial statements, Remote Check Deposit and Commercial Single Sign-On. Education and Experience Required:
OR in lieu of a degree,
A combined minimum of 2 years' higher education and/or general work experience Education and Experience Preferred:
Good personal computer skills
Flexible and reliable
Good customer service skills (internal customer support)
Ability to work in a team environmentLocation
Amherst, New York, United States of America