Hours: 8:00 am and 5:00 pm, Monday to Friday. Pay: $14.00 1) Conduct outbound in depth/level 2 telephone calls from schools, parents and students. 2) Daily use of a PC and financial aid resources to obtain data. • A detailed knowledge of the HESC processing systems as well as in-depth knowledge of the various Federal Financial Aid Programs, the Tuition Assistance Program (TAP), other Grants and Scholarship programs. • Navigates between several program systems, mainframe sessions, databases, and web screens efficiently to provide information effectively. • Have knowledge of the FAFSA (Free Application for Federal Student Aid). 3) Obtains, confirms, and interprets necessary data and correctly conveys verbally such, using available technological systems. Accuracy in obtaining and disseminating information is extremely important. 4) Handles all processing issues. Processes transactions and updates online. 5) Maintains follow-up system for tracking problem issues that are received over the phone to ensure problem resolution. 6) Enforces final denial decisions made on complicated accounts and difficult processing problems. 6) Routes calls to appropriate individuals or divisions within the Agency, other State agencies, various Federal program areas and servicers or colleges as necessary. *Information given must be accurate and provided in a courteous and prompt manner. 7) Utilizes required technology appropriately i.e. VCC telephone System/AUX event buttons 8) Completes required training set forth by the agency. 9) Performs other duties as assigned by supervisor
Why Kelly ® ?
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.